Tide cashback not received? What to check

1. Has it been 6–8 weeks since you qualified?

The clock starts when you've met the conditions, not when you opened the account. For example, if your account opened on 2 November and you finished your £100 card spend on 20 November, the £75 could take until mid-January*. The £125 can only qualify once the 30-day saver holding period has passed*. *T&Cs apply

2. Was the code applied in time?

Tide's key terms say the code must be applied during sign-up or within 7 days of signing up. If you entered it later, or not at all, you won't be eligible. If you have a screenshot of the code screen, keep it ready.

3. Did your spending count?

The £75 needs at least £100 of genuine card purchases within 30 days of your account opening*. These don't count: *T&Cs apply

• bank transfers, deposits and top-ups
• cash withdrawals
• gift cards and cheques
• tax and other government payments
• fees, including currency conversion fees
• subscriptions and repeated purchases
• disputed or refunded payments

Check your card transactions in the Tide app. If a purchase was refunded and that took you under £100, the condition may not be met.

4. Did the Instant Saver meet the conditions?

For the £125, Tide's terms say the Instant Saver must be funded with at least £5,000 within 7 days of opening your Tide account, and at least that amount held for 30 days*. If the balance dipped below £5,000, or the money arrived after day 7, the £125 may not be paid, even if the £75 is*. *T&Cs apply

5. Is your account open and in good standing?

Tide's promotion terms say rewards can be withheld or reversed if an account is closed, if there's suspected fraud, or if a qualifying purchase is refunded. Keep your account open until the cashback arrives.

6. Are you a new Tide member?

The offer is for new Tide members, with one reward per business. If your business has had a Tide account before, it may not be eligible.

Still missing? Contact Tide

If you've checked everything above and it's been more than 8 weeks since you qualified, contact Tide support through the app. Give them:

• the code you used: STARTUP200
• the date your account opened
• the dates of your qualifying card purchases
• the date you funded the Instant Saver, if you're claiming the £125* *T&Cs apply
• your screenshot of the code screen, if you have one

Tide decides whether a reward is paid. We can't check accounts or chase payments on your behalf, because we don't have access to Tide customer information.

Haven't opened your account yet?

Avoid these problems from the start: use our deadline calculator and follow the steps on our Tide promo code page.

Up to £200 cashback with STARTUP200*. *T&Cs apply. We may earn commission from referrals.

Sources

• Tide: STARTUP200 key terms
• Tide: promotion terms and conditions